The player from Alberta had expressed frustration with the online casino due to excessive verification requests. He had wanted to receive his deposit directly via email and had labeled the platform as fraudulent, demanding his owed funds. However, the Complaints Team was unable to assist due to insufficient information provided by the player. Despite extending the response time, the player had failed to reply, resulting in the complaint being rejected. The investigation could not proceed further due to the player's lack of response.
BurningBet Casino - Player's experiencing some issues.
Amount: Can$400
BurningBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
They are asking for Over verification and my bank info they can just send me a direct deposit to my actual email.
They are fraudulent I want my $
Public
Public
6 months ago
Dear icebladespartan,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
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