BurningBet Casino - Player’s account has been blocked.

Hi, i was limited after winning three straight bets. Now i cant play through my bonus anymore. They gave me no reasoning as to why. And when i talk to customer support they only give me copy and paste answers.

Dear jollysquid03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your account got blocked while completing bonus wagering.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ive registered at the end of August. Ive played sports betting. And i have not completed any account verification. But ive also not been asked to do so. Even after talking to customer support if theres anything i can do to fix my problem.

Thank you very much, jollysquid03, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.