The player struggles to withdraw his money as the casino requested him to use a different payment method. The complaint was closed as the player stopped responding.
Buran Casino - The player struggles to withdraw his money.
Amount: €2
Buran Casino
Safety Index:HighSafety Index
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8.5
Buran Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have 23,000 euros open at Buran Casino, now it occurs to them that I should switch to APM for payouts instead
bank transfer what's that all about, all payments were made via bank transfer now suddenly no more? I don't know what APM is I would like to get my money as before via bank transfer the live chat puts me off just what can I do thank you lg
Automatic translation:
Public
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2 years ago
Hello Stefaniewagner,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? When was the last time you processed a withdrawal from the casino? Did they explain the reason of changing the payment method?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello it's been over a week since the last payout rather longer my account is verified and looking so confirmed no there was no reason the chat acts like it doesn't understand my question and says I should wait 3 payout requests were 'cancel' they tell me not why the support of buran says I should switch to bank transfer but I do that there are now 30000 euros and 1500 are in the queue Pending great, greetings
Automatic translation:
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2 years ago
So since when exactly is your current withdrawal pending? Has it been more than 2 weeks?
