HomeComplaintsBuran Casino - The player struggles to withdraw his money.

Buran Casino - The player struggles to withdraw his money.

Amount: €2

Buran Casino
Safety Index:Very high
Submitted: 21 Nov 2022 | Case closed : 14 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to withdraw his money as the casino requested him to use a different payment method. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Hello, I have 23,000 euros open at Buran Casino, now it occurs to them that I should switch to APM for payouts instead

bank transfer what's that all about, all payments were made via bank transfer now suddenly no more? I don't know what APM is I would like to get my money as before via bank transfer the live chat puts me off just what can I do thank you lg

Automatic translation:
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1 year ago

Hello Stefaniewagner,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you processed a withdrawal from the casino? Did they explain the reason of changing the payment method?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello it's been over a week since the last payout rather longer my account is verified and looking so confirmed no there was no reason the chat acts like it doesn't understand my question and says I should wait 3 payout requests were 'cancel' they tell me not why the support of buran says I should switch to bank transfer but I do that there are now 30000 euros and 1500 are in the queue Pending great, greetings

Automatic translation:
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1 year ago

So since when exactly is your current withdrawal pending? Has it been more than 2 weeks?

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1 year ago

Dear Stefaniewagner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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