The player struggles to verify his address. The complaint was rejected as the player stopped responding.
Buran Casino - The player struggles to verify.
Amount: €500
Buran Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Buran Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello dear CasinoGuru team,
I have requested a payout of €500 but I am not receiving it. Now I found out that my account doesn't seem to be verified. I've written to support and finance several times now because I can't verify my account with a utility bill because I live with my parents.
I've asked SEVERAL TIMES what I can use to confirm my address instead, but I haven't gotten an answer...
Automatic translation:
Public
Public
2 years ago
Hello Dennis,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Is there any bill on your name which would show the address of your residence? Are all of your other documents verified already?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
