The player's account got blocked during the verification process. The complaint was closed as the player stopped responding.
Buran Casino - The player's account got blocked.
Amount: €3,500
Buran Casino
Safety Index:HighSafety Index
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8.5
Buran Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
After requesting 3 withdrawals of €500 and the remaining €2,000 in the account, I was asked for all the documents and cards used for the payments. After a week, I was told that the account was definitively closed and that the €75 will be credited back. payment of the last bet
Automatic translation:
Public
Public
2 years ago
Hello Mauro89s,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did the casino explain the reason of the balance void? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
I have never sent the documents to my account as I have never been asked for them.
The account has already been active for months
The money won was unlocked with Black Friday bonuses.
The cancellation was explained to me with an email explaining the regulation.
In addition, I was told by the assistance and not by the financial department that I only used €10 once with my sister-in-law's card.
Automatic translation:
Public
Public
2 years ago
Hello Mauro89s,
Please note that a 3rd party deposit is strictly against the casino terms and is never advised. All you can do now is that your sister can request for a refund of the deposit.
Unfortunately, your winnings are lost for sure for breaching the casino rules.
Is there anything else we can assist you with?
