The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Buran Casino - Player’s withdrawal has been delayed.
Amount: €4,000
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Dear Sir or Madam,
I have the same problem as someone described it before. I won € 4000 in the online casino via Buran Casino. I've been waiting for the payment for almost 2 weeks. I have contacted the live customer service several times. There you told me that the first payout would be on December 2nd, 2021, but that didn't happen. In customer service, you also told me that the payout would take a maximum of 2-5 days, but I'm well over it. My account is also verified !!
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2 years ago
Dear Jenny,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that your winnings have been divided into multiple withdrawals?
Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi there,
No, these are the first withdrawals I've made. Yes, they are limited to € 500 per day each.
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2 years ago
Thank you very much Jenny for your reply. Could you please clarify, what the status of your withdrawal is? Is it pending or processed?
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2 years ago
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The first payout would be made from the € 4,000. However, the remaining € 3,500 is still missing.
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2 years ago
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I received the first payment on December 3rd, 2021.
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2 years ago
Thank you for confirmation, Jenny. In this case, I would recommend you wait for a few more days. It can be a little time-consuming to receive all winnings when they are divided into multiple smaller withdrawals, but since you have already received one, I think all we need to do is wait.
I will keep this complaint open, and if there is no development within a week, we will intervene. Please, let us know if there is anything new in the meantime. Thank you in advance.
