The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Buran Casino - Player’s withdrawal has been delayed.
Amount: €2,500
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I have ordered a payout of initially 1000 euros.
The response from the casino was that the finance department was processing the withdrawal.
I have also written to support, but they are not responding.
There is no option on the site to request a kyc review.
I cannot order the other 1500 euros of the 2500 euros to be paid out.
I ask for help.
Kind regards
Waldemar A***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Yakushix,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
