The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Buran Casino - Player’s withdrawal has been delayed.
Amount: €700
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I won € 700 on December 18th, I have 3 payouts once € 450, € 150, and € 100 once.
I am now being held out for 11 days and I am always told the same thing in the chat that you currently have a lot to do and my payout is now in the final phase.
I don't find a link on the site to verify that they said that would still be necessary.
Greetings andy
Automatic translation:
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2 years ago
Dear Coppolaandy90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
All right then I'll wait a little longer Thanks for your help
Automatic translation:
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2 years ago
Translation
Hello dear casino guru team, today 14 days have passed and it has not changed anything until today, when I chat with the chat support I am comforted with a different excuse every time, but I am slowly feeling really cheated, I ask you for help, greetings
Automatic translation:
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2 years ago
Thank you for the update, Coppolaandy90. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
