The player from Germany is complaining that he has to fulfill the wagering requirements for his deposit. However, casinos can ask their players to wager the deposit as this is one of the basic anti-money laundering rules.
Buran Casino - Player’s dissatisfied with the bonus system.
Amount: €500
Buran Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Buran Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
4 years ago
Translation
In my opinion, complete rip off. You get an automatic bonus that you can't refuse, is then completely restricted in playing, you can't bet more than € 5? Why? Then you want to pay out your money, because playing makes no sense in order to play at another casino. Then the payment is denied, reason, you have to convert the money you pay in. Statement of the casino, so conclusion the money I pay in I have to gamble away otherwise I can't pay it out, all right, that's fraud for me and such casinos are closed! Attention to everyone who wants to play there!
Automatic translation:
Public
Public
4 years ago
Dear Jeremy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to emphasize, that each casino has different bonus policy. A bonus is something like a gift from the casino and the casino has the right to decide which bonuses they want to offer, and which conditions are applied to them.
I checked the casino’s Bonus and General T&Cs, and I found out, that most bonuses are activated by contacting the support, and those automatically activated can be cancelled by, again, contacting the support.
Please note, a maximum bet is in fact an industry standard, and almost every casino has a maximum allowed bet applied to their bonuses. The same applies to wagering requirements – only a few casinos offer wager free bonuses.
I would recommend you checking out the casino’s General and Bonus T&Cs before you start playing to get familiar with the conditions and understand what to expect. In addition to that, you can always ask the casino’s support if you need any help.
Also, I would recommend you checking out our article about bonuses. You can find many useful information about playing with them there:
https://casino.guru/casino-bonuses
Unfortunately, currently I don’t see anything unfair from the casino’s side but correct me if I am wrong. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint, otherwise I will be forced to reject it.
Best regards,
Kristina
Public
Public
4 years ago
Translation
This is not about the bonus. I know that there are conditions for this.
The point here is that the paid-in money can only be paid out when it has been converted at least once, means I pay in the money, I notice it is not fun or something does not work and I cannot pay out the money again because I have to convert it first must, in the best case I have then lost everything, for me that is a fraud and not correct. This is not about playing with bonus money but only about the deposited money, since the bonus was canceled by me.
Automatic translation:
Public
Public
4 years ago
Jeremy, I am sorry to tell you, but this is one of the standard AML (anti money laundering) rules. Not all casinos require this, but it isn't anything unfair. Some casinos ask their players to rollover the real money deposit 3-5 times (I've even seen 10x, in case the player played only live games), and it is still acceptable. This casino has only 1x rollover, and it is stated in the T&Cs (https://burancasino.com/en/rules) as well:
"6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than USD 0.50 (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer."
I am affraid, that we cannot help you in this case. Please, let me know if there is anything else, I could do for you.
Public
Public
3 years ago
Dear Jeremy,
Is there anything else, we could help you with? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will close your complaint.
Public
Public
3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
