The player from Mecklenburg-Western Pomerania has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Buran Casino - Player claims that payment has been delayed.
Amount: €285
Buran Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Heyyy, I applied for my deposit and was told that the money would be processed within 3 days and would be on its way
Strangely enough, late in the evening around 9 or 10 the day before the payout, an email came that everything would be delayed
A lot of other people have said that it's always like that
The support also wrote the day before that it will be processed by the 3rd day at the latest
And I don't get any answers from the finance department either, except for the one time
Automatic translation:
Public
Public
2 years ago
Dear philipgennermann9,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Dear philipgennermann9,
Have you received your withdrawal from the casino yet?
