The player from Canada had claimed that his two favorite games were randomly removed from the online casino's selection. We had asked the player for more details on how this change affected him, while also explaining that the casino had the right to alter its game offerings. However, the player did not respond to our queries within the extended timeframe. As a result, we were unable to proceed with the investigation and the complaint had been rejected.
Bullsbet.io Casino - Removal of Player’s Favorite Games.
Amount: Can$1,000
Bullsbet.io Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Hello, this casino is fraudulent. They removed the 2 most played games without any reason.
Automatic translation:
Public
Public
9 months ago
Dear mdarowiche1978,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bullsbet.io Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate how does it affect you at all? I will be waiting for your reply patiently.
I would like to point out that that it is entirely up to the casino what games does they offer and if a player is dissatisfied, I can only recommend to play in a different casino.
Best regards,
Nick
