Bulls Bet Casino - Player’s account has been blocked after deposit.

Hello, how are you? On 06/07, I made a deposit of $301.00 into my account, and 15 minutes later, my account was instantly blocked. Then, on 08/07, the terms of service were updated, changing the previous rules. Since then, they have used these updated terms, which did not exist before, to claim that the account was suspended according to the platform’s terms of use, which were altered after the deposit! I have never seen such a scam and robbery, and the worst part is that they are active and acting as if nothing happened. They have not resolved my issue and continue to raffle off money, motorcycles, and who knows what else with the customers' trapped money! I just want what is mine, that's all. You can keep my account banned! Just refund my money.

Dear Guga123456,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify if you managed to place any bets with your deposit?
• Did you activate any bonuses when depositing?
• Have you received any clear explanation from the casino regarding the blocked account? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I didn't make any bets with my deposit, bullsbet often launches real balance coupons like deposit 15 and win 5 in real balance. On 06/07 they made a deposit of 301 with the coupon DEP300 and win 50 in real balance, and the same coupon was active for about 3 hours, I have reports from several friends who did it and withdrew the amount. But my account was immediately blocked and I still can't access it.

So I'll send you what they claimed. Thank you very much Kristina.

Thank you very much, Guga123456, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Guga123456 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bulls Bet Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and how we can help resolve this issue.

Thank you!

Thanks Peter, they claim to have abused promotions and they think they have the right to keep the amount for themselves, if I deposited 301.00 and got 50.00 in real balance which they claim is bonus abuse. All they have to do is give me my money back for the total of 301.00 and not give me the 50.00 they have left, it's a simple matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They don't even care about their reputation anymore, the social networks are already infested with people who have fallen for other scams, their complain here already has a 4.4 rating, their goal is to steal as many people as possible and get out. Unfortunately, it's our customers who pay the price and we're at the mercy of this, because tall's cnpj already makes it impossible to sue us too!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Antillephone N.V. (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter