Bull Run Bets Casino - Player's withdrawal requests are being rejected.

I am having very similar issues as other players. My withdrawal is being rejected every 3 hours. I have requested about 30 withdrawals already.

I made a deposit of 191 usdt, received 200% bonus, wagered the bonus, after wagering had more than 1000 usdt but according to their rules max cashout from bonus is 1000 so it was adjusted and now I have 991usdt.

The casino does not have live chat, but you can create the ticket where they should respond. However, the only time they responded was when the question was not regarding the withdrawal. When it came to withdrawal there is no reply. I have created several tickets and they are all open. I sent them an email as well but no response from there either. It is clear that it is a scam casino so please let's get over with what do I have to do so we wait for the time to pass when they do not reply and hopefully the super incorrect rating of the casino could be cut down.

I am sorry for all this negativity but it makes me very upset when I spend so much time playing and I win and I am sure I will not be paid out.

I see there is ongoing complaint from another player and I see the questions you gave so I will try to answer them in advance so we could speed up the process because I see you extend the time for a week when the casino does not reply.

My account was verified 2 weeks ago, in order to ask for withdrawal the account has to be verified.

I played with the bonus and finished the wagering, did not breach any rules. Actually it would probably be hard to breach the rules because their max bet is 1000000 (I am not joking, that is what it shows under bonus info). Either way my bets were not more than 5usd.

The last time I had communication with the casino was 2 weeks ago when I asked them about verification, they replied within an hour. After that a big fat ignore.

Dear laurislatvis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

For some reason I cannot upload more screenshots. There are 8 more screenshots.

No, I have not received any successful withdrawals before.

And in my opinion, the casino reached a point where nobody will ever receive any successful withdrawals.

Thank you for your reply, laurislatvis. If there is any other supporting evidence that you were unable to upload here, feel free to send it to my email address.

Hi. I sent you an email with the screenshots of all withdrawal attempts and communication with the casino where they replied regarding the verification but no reply regarding the withdrawals.

Thank you very much, laurislatvis, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear laurislatvis,

I'm Kubo, and I will be handling your complaint moving forward. If there have been any new developments in your case since the last update, please feel free to share them with me.

Since Bull Run Bets Casino has not yet registered their representative account on our platform, they are unable to respond directly to this thread. However, I’ve reached out to their team via their official email regarding your issue, and I’m currently awaiting their response. I will keep you updated here as soon as I receive any news.

As this is one of the first complaints we’ve received about Bull Run Bets Casino, and given that there is no prior record of their cooperation in resolving similar issues, I cannot guarantee how or if they will respond at this time. However, please rest assured that I will make every effort to contact the appropriate person at the casino and work towards a satisfactory resolution for your case.

Thank you for your understanding and patience throughout this process.

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear laurislatvis,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Curaçao Gaming Control Board Licensing Authority and submitting a complaint through their official contact form at https://www.gamingcontrolcuracao.org/contact. Please ensure you include the name of the casino's operator in your complaint, as missing this information may result in the complaint being considered inapplicable. The Gaming Authority has more options and tools to assist players.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at jakub.m@casino.guru.

I am sorry I could not be of more help on this occasion.

Best regards,

Kubo