The player from Germany had won 1200 euros but had requested a time-out period, during which his account was reactivated prematurely after he answered questions. He lost his winnings immediately after reactivation and requested a refund, arguing that the casino had violated its own policy by allowing account access before the break period ended. The issue was resolved by concluding that the casino's actions did not constitute a violation justifying a refund, as a time-out was a preventative measure and not a strict self-exclusion. The player was unable to provide sufficient evidence of a gambling problem, which led to the closure of the complaint.
Bull Casino - Player’s winnings have been confiscated after early account reactivation.
Amount: €1,200
Bull Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Bull Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 week ago
