Buffalo Spins Casino - Player’s struggling to complete account verification.

Been trying to withdraw money from my buffalo spins account but my I'd verification keeps getting rejected

Dear blakeaustin199,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Thank you in advance for your reply.

Best regards,

Kristina

Hi I have they have excepted the photo of and the utility bill be keep declining the proof of card payment and now have blocked me playing and depositing on my account but the money I want to withdraw is still there and o have emailed this bwt site over and over bit get nothing back

And I last sent it was Monday morning and rejected the she day

Dear blakeaustin199,

Unfortunately, we have been informed by the casino that they will not respond to us directly and we should ask players to contact their support.

Sadly, without cooperation from the casino, there is nothing that we can achieve and we are forced to close this complaint as 'unresolved'.

If the support won't help, my best recommendation to you would be to contact the casino's ADR here: www.ecogra.org/ata/dispute.php and submit an official complaint there.

I am sorry I could not be of more help on this occasion.

Kind regards,

Kristina