Buffalo Spins Casino - Player’s struggling to complete account verification.

I set up my account using PayPal as it said on the advertisement on a social media, I could deposit into my account with no problems at all but when i tried to withdraw the funds i was asked to provide some ID. I have sent so much ID to buffalo spins (driving licence, passport, bank statements, pictures of payments to buffalo spins) and everything is being rejected and now the communication has dropped and they won’t respond to any emails

Dear Markymark2k,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes I have sent all documents that is required and they just saying they cannot accept the documents and given no reason why, I’ve asked for a phone number to discuss the matter or the company to call me but with no joy

Thank you very much for your reply, Markymark2k. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru (if there is any)? Thank you in advance.

Dear Markymark2k,

Unfortunately, we have been informed by the casino that they will not respond to us directly and we should ask players to contact their support.

Sadly, without cooperation from the casino, there is nothing that we can achieve and we are forced to close this complaint as 'unresolved'.

If the support won't help, my best recommendation to you would be to contact the casino's ADR here: www.ecogra.org/ata/dispute.php and submit an official complaint there.

I am sorry I could not be of more help on this occasion.

Kind regards,

Kristina