Buffalo Spins Casino - Player is struggling to verify her account.

The documents requested to if proof of PayPal have been rejected so many times and I have sent what I believe to be what is required in different formats and they just keep rejecting, so I cannot make a withdrawal. No one is helping and it’s weeks now.

Dear Alanejf01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying your Paypal account seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?

Could you please send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Alanejf01 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Alanejf01,

I looked at your complaint and will do my best to help you. I would like to invite Buffalo Spins Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Thank you. Someone called Immy has emailed me and I have sent by email copy documents, so hopefully this will prove to be positive. Fingers crossed. It has taken your involvement to get a non generic response, I’m most grateful to you and hope this is resolved soon.

We would like to ask the Buffalo Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Alanejf01,

I was in private contact with the casino representative and they've rejected to solve the player's complaints here in our complaint center. They told me you should contact their support. I'd like to ask you if you tried to contact their support in order to solve your problem?

Thank you for your involvement, the casino did finally verify my documents although they have now asked for me to go to a lawyer and get all documents notorised and resent to them. An awful lot of work, I probably won’t bother with that! Main thing is I finally got my pay out.

Dear Alanejf01,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru