The player from Brazil has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
hello my account was closed with 159 thousand reais and the casino does not want to pay or return my deposits
Dear gumom2020,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you?
Have you accumulated your funds with or without an active bonus?
Do I understand correctly that the casino did not share with you the reason for closing your account?
Thank you very much in advance for your reply.
Best regards,
Kristin
So.account was verified
The winnings were with real money and they don't even want to return my deposits
Thank you very much for your reply, gumom2020. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.