BTC365 Casino - Player's account was blocked due to Alleged Betting Violations.

O cassino bloqueou a minha conta do nada alegando:

Dear 

This is Olivia, BTC365 Customer Care,

            Good Day! Regarding this tto your account in our website BTC365. May I inform you that after the platform system detection and the investigation results of the exclusive review department, you were found to have bad betting records and violated BTC365's betting regulations. Your account is no longer suitable for continuing the game, this is the platform's investigation results are also considered as the final decision, we are very sorry for this.

Dear evaristomat,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BTC365 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer, sports betting)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've been using the house since July of that year and my account was blocked yesterday, 08/27.

Only sports betting, mostly League of Legends, a little bit of DOTA and CSGO.

I never used house bonuses.

Thank you for your reply, evaristomat. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

If a casino offers betting, it doesn't change the fact that the house is a SCAM! and scamming the community, your omission is pathetic because you are a 'CASINO GURU'

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

I'll send you our recommendation for websites that deal with complaints regarding sports betting issues shortly.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.