The player from Austria provided documents to verify his identity, but his account has been closed. We rejected this complaint because there wasn't any confiscated money involved, and casinos can close such accounts without providing a reason.
BTB88 Casino - Player’s account has been closed.
Amount: €1
BTB88 Casino
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7.3
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I registered there is a nö deposit bonus of 1mbtc after completeness of the verification
All sent then a bank statement would be requested from me account statement from the last 3 months. Everything sent. Then my account was banned for no reason
German
Automatic translation:
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3 years ago
Dear Jukic,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, the casino has the full right to close the player's account without stating the reason. From our standpoint there is nothing wrong with such practice as long as all of the remaining funds will be paid out, or there is no balance left in the player’s account.
Please could you specify if there are any funds being held by the casino?
Looking forward to hearing from you.
Best regards,
Kristina
Public
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3 years ago
Translation
No luckily not.
But why does an online casino ask me as a second address for confirmation of bank statements from the last 3 months, after all, I did not want to take out a loan 😅And after that, the account is blocked for no reason.
But I think that I am not the only one. With the no deposit bonus for registration via Bitcoin where the price has increased, it is easy to simply block new players. And that without any information why. Is by no means serious for me.
Automatic translation:
Public
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3 years ago
Thank you for your quick reply, Jukic. Unfortunately, as I mentioned previously, as long as the casino didn't confiscate any of your money before closing the account, there is not much more we could do to support this case. The casino has the full right to reject the registration of any player, or close the account (which is acceptable for us in case there is no balance left).
If there is anything else we could help you with, please let us know, otherwise we will be forced to close this complaint. Thank you for understanding.
Public
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
