The player from Germany is dissatisfied with the withdrawal policy. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany is dissatisfied with the withdrawal policy. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany is dissatisfied with the withdrawal policy. We rejected the complaint because the player didn't respond to our messages and questions.
Dear klauko80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if your account has been marked as verified?
Also, do I understand correctly, that your withdrawal has been pending since the 23rd of February?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear klauko80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if your account has been marked as verified?
Also, do I understand correctly, that your withdrawal has been pending since the 23rd of February?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear klauko80,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear klauko80,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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