The player from Denmark is experiencing problems with withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Aboogie,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.
Thank you in advance for your reply.
Best regards,
Kristina
They keep canceling my payouts, have given them all the information ..
Thank you for your reply, Aboogie. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.