HomeComplaintsBruno Casino - Player is inquiring help.

Bruno Casino - Player is inquiring help.

Amount: 4,000 kr.

Bruno Casino
Safety Index:High
Submitted: 10 Jan 2022 | Case closed : 25 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Denmark is experiencing problems with withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

file

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2 years ago

Dear Aboogie,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

They keep canceling my payouts, have given them all the information ..

Automatic translation:
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2 years ago

Thank you for your reply, Aboogie. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

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2 years ago

Dear Aboogie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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