The player from Germany had cleared the bonus at Brucebet but despite having correctly uploaded all documents, Brucebet continually claimed that the verification failed and refused to payout €600 winnings. The player had provided all necessary documents multiple times. However, Brucebet insisted that the data could not be read, which the player disputed. The player also alleged that Brucebet was using this as an excuse to avoid paying out his winnings. We attempted to clarify the situation and asked additional questions, but the player did not respond. As a result, we could not further investigate the issue and had to reject the complaint.
Bruce Bet Casino - Player's withdrawal has been refused due to supposed failed verification.
Amount: €650
Bruce Bet Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
Beware of Brucebet!!!
Brucebet is deliberately fraudulent.
I have now forwarded everything to a lawyer.
You had deposited for me.
I also deposited €20 myself.
After that, I cleared the bonus and wanted to withdraw €600.
But Brucebet refuses to pay out.
Even though all documents were completely and correctly uploaded, Brucebet consistently claims that the verification failed.
Brucebet continually invents new excuses not to have to pay out.
Brucebet is the worst and most criminal casino there is.
BEWARE OF THE FRAUD FROM BRUCEBET!!!
Automatic translation:
Public
Public
8 months ago
Hello Walter72116,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruce Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
8 months ago
Translation
Hello,
all required documents have been uploaded and submitted.
The following was submitted:
*****2 selfies of me with the ID card in my hand (front)
*****2 selfies of me with my ID card in my hand (back)
*****2 selfies of me with my bank card in my hand (front)
*****2 selfies of me with the bank card in my hand (back)
*****Screenshot of my Paysafecard account to prove the deposit from March 28, 2024
*****Screenshot of my bank statement
*****Screenshot of a personal letter to me regarding the address
All documents and papers have already been submitted to Brucebet several times (at least 6 times) for verification.
Each time I get a message from Brucebet saying that my verification was not successful because they supposedly cannot read the data.
I took help from others regarding the selfies and had them checked.
Everyone says that I and all my data can be easily recognized and read.
Only Brucebet claims the opposite every time in order to avoid having to pay out.
The whole scam started on Facebook.
There is a person named Mirza Hadziomerovic who first lures people into his group (casino group) and then into the Brucebet casino by giving them the first deposit and then people are ripped off and cheated by the Brucebet casino.
If you google Brucebet fraud, you will also find it.
You can also find negative reviews about Brucebet’s fraud on Trustpilot.
I've been trying to get the payout since about March 28th.
But Brucebet always comes up with different excuses not to pay out and always refuses to pay out
Automatic translation:
Public
Public
8 months ago
Translation
Hello,
all required documents have been uploaded and submitted.
The following was submitted:
*****2 selfies of me with the ID card in my hand (front)
*****2 selfies of me with my ID card in my hand (back)
*****2 selfies of me with my bank card in my hand (front)
*****2 selfies of me with the bank card in my hand (back)
*****Screenshot of my Paysafecard account to prove the deposit from March 28, 2024
*****Screenshot of my bank statement
*****Screenshot of a personal letter to me regarding the address
All documents and papers have already been submitted to Brucebet several times (at least 6 times) for verification.
Each time I get a message from Brucebet saying that my verification was not successful because they supposedly cannot read the data.
I took help from others regarding the selfies and had them checked.
Everyone says that I and all my data can be easily recognized and read.
Only Brucebet claims the opposite every time in order to avoid having to pay out.
The whole scam started on Facebook.
There is a person named Mirza Hadziomerovic who first lures people into his group (casino group) and then into the Brucebet casino by giving them the first deposit and then people are ripped off and cheated by the Brucebet casino.
If you google Brucebet fraud, you will also find it.
You can also find negative reviews about Brucebet’s fraud on Trustpilot.
I've been trying to get the payout since about March 28th.
But Brucebet always comes up with different excuses not to pay out.
Automatic translation:
Public
Public
8 months ago
Hello Walter72116,
Do I understand it correctly that a different person deposited for you into the casino? Did you create your own account there and used any of your own payment method?
