The player from Germany attempts to verify their Paysafe account for three weeks to make a withdrawal, but after successful verification, they learn they can only use the account for deposits.
Bruce Bet Casino - Player faces withdrawal issues.
Amount: €1,200
Bruce Bet Casino
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Case opened
Current status
Waiting for player to reply
6d 19h 20m 50s
Case summary
4 hours ago
Public
Public
14 hours ago
Translation
I spent 3 weeks trying to verify my Paysafe account in order to make a withdrawal. Once the account was finally verified, no withdrawal was made because I was allegedly only allowed to deposit with that account.
Automatic translation:
Public
Public
4 hours ago
Dear Matt1084,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
- Have you made any successful withdrawals before?
- Is there any alternative withdrawal method you could use instead?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Matt1084 has 6d 19h 20m 50s to reply
