Bruce Bet Casino - Player claims that payment has been delayed.

Hey

I am trying to make a withdrawal but they keep on saying that the verification department taking time to check my documents I have sent them all what they ask for and more, privte things that only I can get becuse I am me. I like to continue playing but first I like to have my winings.

Dear Ronny86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks so much appreciate it.

Now I can't even talk to support they somehow made it so I can't talk to support on Brucebet?!?!?

Dear Ronny86,

Have you received your withdrawal from the casino yet?

Hi, no I haven't received anything yet.

Kind regards Ronny

Thank you for your reply, Ronny86. Have you made any successful withdrawals before? Could you please advise if your account has been verified in the meantime?

Did you accumulate your winnings with or without an active bonus?

Hey I played with active bonus but I won 50000kr then I played til all the money become real around when I hit 25000kr then I made a withdrawal and then all this started with all the documents they aak me to give them for the withdrawal.

So it's my first withdrawal from this page.

I have not been verified yet they keep asking for documents that I keep on giving them.

Kind regards

Ronny

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

It is sensitive information so I am sending it via Mail.