The player from Brazil had trouble retrieving his withdrawals after they were denied and his balance was reset to zero. This also happened with a remaining balance of R$364 that vanished from the platform. The player claimed that the platform didn't offer a verification option and that he played with loan money. He also stated that the casino had ignored his communications and even blocked him on their official Instagram account. We asked for more details about the loan money and for the player to forward his communication with the casino, but he did not respond. Therefore, we had to reject the complaint due to a lack of necessary information for further investigation.
BroxBet Casino - Player's withdrawal denied and balance disappeared.
Amount: 500 R$
BroxBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
I requested a withdrawal of R$500 from this platform and after some time, the withdrawal was denied and my money did not return to the platform, leaving my balance at zero. In addition, I had left a balance of R$364 which also disappeared from the platform.
Automatic translation:
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3 months ago
Hello allanmonteiro,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Broxbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
The platform does not have this verification option, otherwise it would have already been done. I didn't play with bonus money. In reality, I had played with loan money making this even more desperate.
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2 months ago
Hello allanmonteiro,
What did the casino respond to you when you contacted them with this issue? Can you please forward your deposit and betting history to nikolas.b@casino.guru?
Please also note that you can play only with your own money and the casino will most likely void any winnings generated anyway.
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2 months ago
Translation
Casino simply ignored me and did not respond to me. They didn't notify me about what happened. Even their official Instagram account blocked me.
Automatic translation:
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2 months ago
Hello allanmonteiro,
Can you please clarify those loan money? Did you borrow from someone or it it is a loan from a financial institution? Please forward the communication between you and the casino to nikolas.b@casino.guru.
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