BronzeCasino - The player struggles to withdraw his balance.

Have a pending withdrawal for €30000. Have had nothing back and still waiting for confirmation about any withdrawal. Also have spoken to people on the chat but had no one say about withdrawal limit which I’ve just seen. How can a casino take as much money as someone is willing to spend but then limit what they will give back over a 30 day period

Hello jburt483,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BronzeCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

The withdrawal was placed on Monday. I was unaware until the following day that my account. Wasn’t verified. This was then done on Wednesday. I have struggled to speak to someone as on the website chat it just tells you to wait for an email back. Finally had a response Friday saying withdrawals take 5 days to process and when I asked back about when it was likely to be done I’ve had nothing since.

the money was won using really money I had deposited myself

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Dear jburt483,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.