BronzeCasino - Player’s having difficulties to withdraw her money.

Hi I’m playing on bronze casino and I’ve withdraw my winning but they are saying I can’t have it as I once deposited through paysafe which I no longer use I now use a monese account to deposit so they won’t pay out now because I have no proof that the paysafe was my account I’ve sent pics of transactions that was made from my pay safe but unfortunately I no longer have the card as I don’t use the account plus a paysafe card does not have your name on it anyway I think it’s just another way of not paying me my money as I’ve not used my paysafe card for months my last deposit was with my monese card

Dear Gstar55,

Thank you very much for submitting your complaint. I’m sorry to hear about your unpleasant experience. I checked the casino’s Withdrawal Policy and I found this:

"The method of payment will depend on the methods used to deposit on your player account, as follows:

We will reverse your deposits to the original deposit source.

Any additional winnings will be sent by Wire Transfer to your bank account.

Your withdrawal may, therefore, be divided into different payments to the different deposit methods you used.

If your deposit method does not allow payouts (such as Ukash or paysafecard), then all payments will be made by Wire Transfer."

We will contact the casino and ask for their standpoint, but, before we do so, please could you confirm you deposited by Monese at least once at this casino? We will try our best and I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This issue has been sorted now thank you

Thank you for letting me know! I am closing this complaint as 'resolved' and I hope you won't come across a problem like this again.

Have a nice day.