HomeComplaintsBronzeCasino - Player is questioning deposit transactions.

BronzeCasino - Player is questioning deposit transactions.

Amount: €40

BronzeCasino
Safety Index:Very low
Submitted: 01 Mar 2022 | Case closed : 20 Mar 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player from United Kingdom is enquiring more information about deposit transaction descriptions. After a closer examination, we rejected this complaint as unjustified.

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2 years ago

I have noticed when I have made a deposit with bronze casino different payment providers have been used so far at least 5 different companies have shown up on my transactions for my bank

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2 years ago

Dear Kirstie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Are you experiencing any difficulties withdrawing your funds or are there any winnings being held by the casino?


I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago

Hi I am not waiting for any withdrawal what I wanted to know is when I made a deposit with Bronze Casino I’ve both on my bank transactions that different companies are used as payment providers to take payment when making a deposit with Bronze casino there have been 6 or 7 companies

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2 years ago

I would recommend contacting the casino directly regarding this question as we do not provide Customer Service for them. Only the casino can answer your question.


Please let me know if there's anything else we could try to help you with or I can close your complaint. Thank you very much.

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2 years ago

Dear Kirstie,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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2 years ago

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

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