Brazino777 Casino - The player's withdrawal is delayed.

Brazino777 have begun delaying my withdrawals.

I had a 6k win over a month ago. You can only withdraw 700 euro at a time. Firstly they let me withdraw with skriil. Then they stated their was a problem and I could only withdraw with crypto. Then there was a problem with crypto. So I had to withdraw via bank transfer. This had been going okay for a month. Now I have had a withdrawal pending over a week. Chat have told me it is being looked at, it was delayed due to weekends and NOW they are stating the game provider is delaying my withdrawal? THE GAME PROVIDER? I haven't played any games for a month and have had 4k euros of my 6k win without any issues. 

The casino is simply is stalling and chat agents are giving me false information.

Please can casinoguru attempt to mediate.

Hello Sean,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brazino777 Casino. Please allow me to ask you a few more question before we would move forward.

Were those your first withdrawal requests in the casino? Since when exactly is your account fully verified? Is your current balance generated from real money or did you use any bonus?

When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Did you see the screen shots I uploaded? I have had many withdrawals no issue. It is just this one they are stalling and have given me false information.

Yes I am fully verified. Last year.

The chat is rubbish. They only communicate in portugese. They have given me conflicting information. The most obvious lie of what was, the game provider is checking my session! I havent played a game on the site in over a month and they have put 4k in withdrawals through so not sure what the game provider would be looking at? Also game providers dont do this lol. Chat have just kept saying it is being verified and takes 6 business days.....I have helped them with basic maths and pointed out it has been 7 working days since it was requested on the 24th.

Hello Sean,

Thank you for the additional information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Sean,

I've just reviewed your case and fully understand your concerns. To help you resolve the issue, I will contact the casino.

I'd like to invite the Brazino777 Casino to join this conversation and take part in the investigation. Could you please share more information about the current status of Sean's withdrawal request? Why the player was told that it was being delayed due to game provider issues?

Hope to hear from you soon!

Regards,

Natalia

some responses from a helpful chat agent about getting my money.

Hi Brazino777 team, thank you very much for your reply!

Dear Sean, can you please tell us if there have been any updates regarding your issue? Since the casino informed us about your withdrawal request to have been processed, I hope that you will receive your funds soon. Please, let me know if you receive them.

Regards,

Natalia

Dear Sean,

We are extending the timer by 7 more days for you. Please, be aware that in case you fail to respond in the given time frame, we will reject your complaint.

Regards,

Natalia

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.