The player from Mexico reported that he had been kicked out of the game Area Link Dragon while winning and could not log back in until the next day, only to discover that the game was missing and his winnings were gone due to maintenance. The issue was resolved after the casino credited his earnings following a delay. Confirmation of the resolution was received, and the complaint was marked as 'resolved' in the system.
Brazino777 Casino - Player’s winnings have been confiscated.
Amount: Mex$4
Brazino777 Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 days ago
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1 month ago
Translation
I was playing the game Area Link Dragon and it was giving me a prize when the game and the page both kicked me out. I couldn’t log back in until the next day, and it said it was under maintenance. Now the game is gone along with my winnings.
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1 month ago
Dear leoparra513,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please forward any relevant communication along with your game history in Excel format to dominika.l@casino.guru? Please advise us of the exact time of the incident.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Translation
The game history disappeared with the game. I have this screenshot of the moment I wanted to reset my password to log in again.
11.00 PM 10-20-2024 exact date and what is pending is the profit from the activation of the multiplier function, the value of the spin is 4 MXS.Automatic translation:
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4 weeks ago
Translation
Now I'm trying to deposit funds and I can't, I think they've already kicked me out of the casino 🤔
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3 weeks ago
Dear leoparra513, please request the game history in Excel format from the casino.
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2 weeks ago
Dear leoparra513, could you please let me know if you created your casino account on brazino777.com or on brazino777.mx?
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1 week ago
Dear leoparra513, have you tried logging into both brazino777.com and brazino777.mx?
Do you currently have any funds in your casino account?
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6 days ago
Translation
My brazzino report has already come back to me. They credited my earnings, it took a while but it is now resolved.
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4 days ago
Dear leoparra513,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
