The player from Indiana had experienced a delay in account verification and a payout of $50, which had been requested on October 26th, 2023. Despite reaching out daily to the casino, he hadn't received any response. We had explained the importance of the KYC process and asked for details about the documents he had provided. The player later confirmed that the casino had paid him, and we marked the issue as resolved.
Brango Casino - Casino delays withdrawal.
Amount: $50
Brango Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I requested a payout for $50 on October 26, 2023. It is November 1, 2023, and my account still hasn't been verified. In fact, I email them every day and they don't even respond. I see that they are the same owners or management as Limitless and Extreme Casinos, whom I am verified with. I went through the same thing with them a month ago and finally got frustrated and played the money. So my account never got verified then either because by the time they got around to it I didn't have any money left. What a scam and a bunch of crooks. Don't waste your time or money.
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1 year ago
Dear scotdsilvers,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Thank you so much for your assistance. Brango paid me this morning. I greatly appreciate you.
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1 year ago
Dear scotdsilvers,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
