The player from Japan had his account closed. He was waiting for a refund of his balance which was credited a few days after submitting the complaint.
Box 24 Casino - Player’s account has been closed.
Amount: $3,300
Box 24 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Box 24 Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
My account was suddenly deleted. I heard that you will send $ 3,300 in deposits with Bitcoin on April 21st. However, I haven't been able to confirm the remittance. Thank you
Public
Public
3 years ago
Dear Tada,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you haven’t received a refund of your balance yet?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
I sent an email several times and he sent me yesterday. Thank you for your cooperation
