HomeComplaintsBoVegas Casino - Player wishes to close her account.

BoVegas Casino - Player wishes to close her account.

Amount: ??

BoVegas Casino
Safety Index:High
Submitted: 28 Jul 2020 | Case closed : 13 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from the Czech Republic is requiring her accounts to be closed. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Dear Ivana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting the casino regarding this issue? If you would like to close your account, this should be the quickest option to do so. You can find all available contacts for the casino here:

https://bovegas.com/en/contact/

If there is anything else, we could do for you or if you need any assistance, please do not hesitate to contact us. Please keep us updated if you succeed to close your account. Thank you.

Best regards,

Kristina

Public
Public
4 years ago

Dear Ivana,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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