BoVegas Casino - Player’s experiencing some difficulties with Video Poker.

horrible experience. the game i was playing video poker kept cutting out on me. whenever i played it would say invaild enter. just kept taking and taking my money. i wouldnt suggest this site to anyone.

Dear Timothy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I am not quite sure I understand exactly your issue. Could you please describe what happened in more details?

Are you experiencing this issue only with this specific game?

Have you tried asking the casino about this issue? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or alternatively post it here). Thank you in advance for your reply.

Bets regards,

Kristina

Dear Timothy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.