HomeComplaintsBoVegas Casino - Player’s experiencing some difficulties with Video Poker.

BoVegas Casino - Player’s experiencing some difficulties with Video Poker.

Amount: $400

BoVegas Casino
Safety Index:High
Submitted: 25 Jun 2020 | Case closed : 13 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the US cannot play Video Poker due to some technical problems. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

horrible experience. the game i was playing video poker kept cutting out on me. whenever i played it would say invaild enter. just kept taking and taking my money. i wouldnt suggest this site to anyone.

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3 years ago

Dear Timothy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I am not quite sure I understand exactly your issue. Could you please describe what happened in more details?

Are you experiencing this issue only with this specific game?

Have you tried asking the casino about this issue? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or alternatively post it here). Thank you in advance for your reply.

Bets regards,

Kristina

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3 years ago

Dear Timothy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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