The player from Switzerland is experiencing problems with disappeared winnings and delayed withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.
BoVegas Casino - Player's experiencing problems with withdrawals.
Amount: €3,000
BoVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I requested a withdrawal of EUR 1'000 to my bank account on 01/07/2022 after the account was verified and all documents were submitted and checked. In addition, EUR 2,000 remained in my gaming account.
Today, after almost 2 weeks, my first withdrawal request was processed and I was told in the mail that only EUR 400 would be paid out and the remaining money would be credited to my account, but I only got back 300 of the remaining 600 euros. I have now made a new withdrawal request for EUR 2,000 because the weekly withdrawal limit is so much, but it has not yet been processed.
Automatic translation:
Public
Public
2 years ago
Dear Robin,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino regarding those missing €300? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Additionally, I would like to point out that it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. We usually ask players to be patient and wait at least 14 days after requesting the withdrawal, so there is enough time for a casino to process the payment.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
