BoVegas Casino - Player's dissatisfied with the withdrawal limit.

Extremely slow pay out in instalments. I initially won approximately $2470. The maximum withdrawal amount at a time is $2000. I uploaded all documents correctly within one hour of requesting withdrawal. It took 31 days to receive my first payment of $250. They canceled my $2000 request and have paid no more than $250 four consecutive times.

Each time the withdrawal request process takes 10 to 12 business days. so We are very slowly extracting my payout. I did play the $470 dollar balance out of frustration with BOVegas and got lucky and won another $6000.

On my fifth request I am getting a message from BoVegas saying to limit my withdrawal request to 2 decimals. I assume this means under one hundred dollars.

I will enclose pictures to verify the perceived resistance to pay my winnings.

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"10.1.8. BoVegas allows a maximum payout of $2000 per week. If you're a VIP player, weekly payments can be even higher – please address to your VIP host for more details."

Would you be so kind as to post here a screenshot of your withdrawal history? Could you please clarify when exactly you received your last withdrawal?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

did you get the email I sent?

Thank you for your reply, David. Could you please clarify when exactly you received your last withdrawal? Have you accumulated your winnings with or without an active bonus?

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.