The player from Virginia had lodged a complaint about a promotional offer that he had not received despite making two deposits. The casino's customer service had been unhelpful, directing him to the rewards section where the promotion was marked as applied, but it was not reflected in his account. He had also questioned the legality of the casino and asked for it to be blacklisted. We had sought more information from the player to fully understand the situation, but the player did not respond to our inquiries. As a result, we were unable to further investigate and had to reject the complaint.
Bovada Casino - Player didn't receive a promised promotional bonus.
Amount: $400
Bovada Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
The site is a scam. They gave me a promo to join and said it was active when I made two deposits on October 7, 2023 but they did not give me the 100% match. After about 10 emails I gave up! They kept referring me to my rewards section saying the promo was applied but it wasn’t. It shows on their site that it was, but trust me it was not! I mainly enjoy slots and blackjack. I calculated my losses and their payout added up to about 8%! Sure fire way to loose your money FAST! Scared to dispute it with my credit card companies because it’s borderline illegal. This site should be banned in the United States due to fraud and targeting Americans. Their customer service is a sham. They advertise being able to call them 24/7 which is an outright LIE! I spent more time emailing them wanting my bonus promised than I did playing. Horrible experience that has soured me to ANY online gaming again! If my guess is right, this is just ANOTHER scamming operation based in India. Please get them blacklisted. Thank you sincerely for your time and consideration.
Public
Public
1 year ago
Dear markymark,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which bonuses you were supposed to receive? If possible, please post a screenshot of your bonus history as well as a screenshot of your deposit history in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
