Hello tumba88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Botemania Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not or is it only the prepaid card? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello tumba88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Botemania Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not or is it only the prepaid card? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick