Bora Jogar Casino - Player's account blocked by casino and unable to withdraw.

Good afternoon,

I have 4100 reais stuck on the borajogar site, and I've tried to withdraw it multiple times over the course of several days, only for it to be consistently rejected. Today, they've blocked my account, stating that my deposits vary greatly from my withdrawals and, as a result, they are suspending my account and preventing me from withdrawing my funds.

I would appreciate any assistance, as borajogar seems to come up with absurd reasons to block users and avoid paying them. I've never heard this kind of excuse before—I am attaching several screenshots to highlight the severity of the situation. They've stated that they aren't interested in reversing the process, are unwilling to provide a valid reason for their decision, and refuse to give out contact information for their own Curacao licensing authority.

Thank you

Dear teclado5559,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have registered my account over a month ago at least. Yes it was verified and i have withdraw before.

Sportsbetting Esports.

Without bonus always.

Please help me out, they cant just do this over and over again.

Thank you, teclado5559, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.