Booms.bet Casino - Player's refund has been delayed.

I am writing to express my unrelenting fury over lala.bet and booms.bet shameless and ongoing refusal to process my €935 refund, which was promised on September 18, 2024. Their disgraceful handling of this matter is nothing short of appalling. After months of lies, empty promises, and blatant disregard, I am done being ignored.

First, they hid behind the pathetic excuse of "technical difficulties" with their payment provider. A lie. Then, they blamed so-called "high inquiry volumes" affecting the legal department. Another lie. Neither excuse holds up, and neither has resulted in any progress.The final insult came when I escalated the issue through my VIP manager, only to be shunted back into their useless email queue, where my messages are now outright ignored. "dedicated support" is a complete farce. This is not incompetence—it is a deliberate refusal to fulfill their obligations. I am demanding immediate confirmation that my refund of €935 is being processed right now. No more excuses. No more delays. No more lies

Dear Larsieboii,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Booms.bet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why did the casino promised you a refund and is there any evidence of it? I will be waiting for your reply patiently.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.