Boompari Casino - Player's withdrawal has been delayed for six months.

Hello! I won at this casino while playing Dog House, hit a big win, and for half a year, my withdrawal request for 1000 rubles has been pending. My balance is stuck at 94 thousand rubles, and support is ignoring me. This casino is terrible; I don't understand who they are even paying money to. After half a year of waiting, I've given up on support in the chat.

Guru, please help me.

Dear kirkelli15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

1. There was one conclusion, a long time ago, when I was still getting to know the casino (I was betting there then). Then they added slots from Pragmatik, I spent almost the entire balance and on the last 600 rubles, I caught a good bonus and won 93 thousand.

2. Verification is not required.

3. Using your balance

Thank you very much, kirkelli15, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi kirkelli15,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino and we'll see what can be done if they reply.

Dear Boompari Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify the current status of the player's withdrawal request that was placed on 26.02.24? What is the reason for such a withdrawal delay?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru

Kind regards,

Natalia