The player from Ukraine had been facing a delay in the withdrawal process for over seven weeks. The casino was asking him to make as many bets as possible to facilitate faster payment. His account had not been verified yet and he had accumulated his winnings through sports betting with real money. Despite our efforts to assist, we had to reject the complaint due to it being related to sports betting, an area outside our expertise.
Boompari Casino - Player’s withdrawal delayed with unusual request.
Amount: 5,250 ₮
Boompari Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
yesterday
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2 weeks ago
They don't pay me money, they say all the time that in order for the check to pass faster, I need to make as many bets as possible, it's ridiculous!!!
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2 weeks ago
Hello vanya.tkach,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boompari Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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1 week ago
Dear vanya.tkach,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Translation
no, my account is not confirmed. real money, I made bets on sports. the answer is always the same.
At the moment, the check is not over yet. We recommend placing bets on the account so that the check is faster.
Automatic translation:
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yesterday
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
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