Boompari Casino - Player’s winnings have been frozen by casino.

I deposited $400. I lost about $300, leaving me with $100, and from that amount, I managed to win a total of $1365. Initially, customer support was responding, and I sent them all the documents they requested. They said to wait 180 days, which is 6 months. That time has passed, and now they are completely ignoring me. They tell me to continue playing, claiming that the verification process will go faster, but it has already been more than 180 days. I don't understand—it's been more than a year, not even from my deposit, but from my first withdrawal request. Whenever I try to make a withdrawal for any amount, I get a message saying the limit has been exceeded and to try again later. This happens every time. Why do betting platforms like Pinnacle pay out normally, while these guys are blatant scammers who shamelessly cheat people?

Dear Slown,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

Have you received any explanation from the casino regarding the investigation of your account? Does it concern your identity documents or your gameplay?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I write to this organization in support, they read the messages but still do not respond

Please answer the questions I asked you in my first response, so that we will be able to continue with the investigation.

I didn’t notice, sorry, I topped up my account with $400 in a total of several payments; I topped up $300 and lost, then the last payment was for $100. bunches of passports and other documents, everyone kept pulling and they said to wait 180 days, they passed, I wrote they say place bets, turn the slots so that the verification process goes faster, more than 300 days have already passed, I wrote somewhere recently to the manager, he ignores and in the end he blacklisted my contact @ Official_manager21 this is the manager’s contact after they didn’t send me an invoice, I asked if I could top up and they sent me the top up address without any problems, but they didn’t make a withdrawal!

Solve my question, please, these scammers cannot be left unpunished

When was the last time you logged into your casino account?

When was the last time you requested a withdrawal? Are there any pending withdrawals in your account currently?

I just came in today, the funds are in my account, but I can’t withdraw, it says, the withdrawal limit has been exceeded, no matter what amount I enter for withdrawal, it always says the same thing, the limit has been exceeded, this has never happened before, support never responds. It seems to me that this is due to the fact that I am a user from Russia and therefore they do not want to pay me anything! There are no waiting holy funds, only my balance is $1365, which currently amounts to

Thank you very much, Slown, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Should I email him?

Dear Slown,

Let me skip the usual introduction, as we are already acquainted from our previous email exchanges.

I managed to get in touch with the casino representative through their official Telegram channel, which is the only direct contact option available. Two crucial details that you did not mention are that you accumulated your winnings in the sports-betting section and that your withdrawals are currently disabled because your account is under review for suspected arbitrage betting strategies. To my knowledge, Boompari Casino has already informed you about this.

Could you please confirm that you are aware of these allegations?

Hello again, yes, just as I was playing slots, I also placed bets and casino bets, and bets, because on this site there is both, everything that they had on the site, I put everything there in availability and in what The problem is I don’t understand if I won what could be the problem with this? I saw what I liked and set up multi-accounting, I’m not involved in this organization, I have only one account of strategies, there are no strategies, the usual analysis of games and the usual scrolling of slots is all that they were allowed to do on the site, I did superpowers, I don’t have their checks have been going on for more than a year and more than their stated deadline that they indicated to me. There were no fraudulent actions, I bet correctly, I played the slot, I won, I don’t understand what could be wrong here. Why did I win money honestly and they froze it from me for more than a year, they themselves violate their own rules and at the same time blame me. I ask you to solve my problem please

Understand this is all groundless, they just don’t want to pay me my winnings, just look how much I spent in the slots, even recently I played the slots there, there is money on the balance and you can play, I raised the balance to $2500 and lowered it to $900 They they have been checking my account for a very long time, 357 days have passed since they blocked and withheld my funds, honestly won, understand how games can be used with the schemes they claim, for example, Champions League football is playing, how can I know how the match will end if I can just analyze and think approximately how will it turn out? This is the world stage, billions of people place bets and now everyone who set the outcome must be accused of schemes? This is complete nonsense, and with the slots I played the bonus and won, what other schemes could there be, they just don’t want to pay me anything and so they say. Judge for yourself what’s in the slots, what’s in the bets, wherever you see it, you like it, poke it at the screen and that’s it, as luck would have it, it will be the same. I spent more money in slots than on bets several times, they do not have the right to hold my funds for more than 60 days, I read on the Internet, but now 357 days have passed and they themselves wrote to me that the verification will last up to 180 days and again they themselves break their own rules, think about how they can write to me like this, spin the slots, play bets, perform gaming activities and your account will be reviewed faster, much faster, they just want me to lose all the money and don’t want to pay fair winnings money, that’s why I turned to you, I haven’t been able to do anything for a year, withdraw anything, I really hope that you will help me

That's what they wanted, my balance is already $500 left, let them return my funds to me, at least my deposit that I put into the account, my $400 is the honest money I earned, my winnings, although there is only $100 left of the winnings deposit will be returned

Dear Slown,

I understand your frustration regarding the inaccessibility of your funds. However, as the casino representative informed me, your account is under review solely due to your activity in the sports betting section.

Regrettably, we are unable to proceed with your complaint because we do not have a department specifically dedicated to sports betting disputes and lack the necessary expertise to handle such cases. Consequently, we must reject your complaint at this time.

Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out.