A player from Kazakhstan won 280,000 tenge, but the casino had not paid the winnings for 7 months and support was not responding. The complaint was rejected due to the player's lack of response to our inquiries and requests for additional information. This prevented further investigation or resolution of the issue.
Boompari Casino - Player's winnings have been delayed.
Amount: 280,000 ₸
Boompari Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Boompari Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Scammers, I won 280.000 tenge in this office. It has already been 7 months since the office does not pay, the support ignores. Stay away from this office. ID 504389
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6 months ago
Dear kamarovnursultan,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your winnings.
To help us understand the situation better and assist you effectively, could you please provide us with the following additional details?
- Can you confirm the exact date when you won the 280,000 tenge?
- What specific communication have you had with the casino's support team regarding this issue? Please provide any email correspondence or chat transcripts.
- Have you received any partial payments or any other communication from the casino regarding the delay?
- Were there any specific reasons provided by the casino for not processing your withdrawal?
- Could you provide more details about your account history and any previous withdrawals you have successfully made from this casino?
Additionally, please forward any relevant communication or documentation, including screenshots or emails, to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Dear kamarovnursultan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
