The player's withdrawal is delayed for a week. The complaint was resolved as the player received his money.
Boomerang Casino - The player's withdrawal is delayed.
Amount: €2,000
Boomerang Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I applied for a payout of 2000 euros on 05/31/22. The casino states a maximum processing time of 3 working days for withdrawals. Unfortunately, the status of my payout as of today 06/07/22 is still pending. Even after contacting the live chat several times, I keep being told that there are technical problems. I would be happy about a speedy payout of my winnings without further complications.
Please comment and clarify.
Many Thanks.
Kind regards
Automatic translation:
Public
Public
2 years ago
Hello Marcus,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first withdrawal request ever in the casino? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
yes correct, this was my first payout at this casino. In other casinos, the whole thing is much faster.
My balance was topped up with real money transferred from my bank account. No bonuses or anything.
I contact the live chat almost daily and always get the same message. When asked if there is anything else I need to do. of the verification process, the live chat told me that my account was completely fine and I didn't need to do anything else. I would appreciate a quick processing of the payout from the casino.
Best regards Marcus
Edited
Automatic translation:
Public
Public
2 years ago
Hello Marcus,
I can fully understand your concerns as it can be processed much faster in some casinos. On the other hand we have experience with some casinos where it can take much longer than even the 14 day period so I would definitely recommend to wait at least 1 more week for it to be processed. If there won't be any update until then, we will intervene.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I received an email today that my withdrawal has been processed and the money should be in my account shortly. There may be a delay of 3-5 business days. I will follow the whole thing and get back to you. Thank you in advance for your hard work.
Best regards Marcus
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