The player's winnings disappeared due a technical error. The complaint was rejected as the player stopped responding.
Boomerang Casino - The player's winnings disappeared.
Amount: €1,541
Boomerang Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I won a total of 20 free spins with a bet of 50 cents and suddenly the game got stuck and couldn't be opened anymore. When I reported it several times, it eventually worked again, but my entire winnings were not visible on my player account and the casino claims I had won almost 6 euros. Although I had big wins there several times and the total of 1541 was still visible at the end. I will have all deposits I have made at this casino recalled. Please don't pay a cent there.
Automatic translation:
Public
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2 years ago
Hello Dana31,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang Casino. Please allow me to ask you a few more question before we would move forward.
Do you have any proof or screenshot which would prove your statement that you had 1541€ winnings? Are you able to access your betting history? Were the free spins generated from real money balance or a bonus?
When was the last time the casino responded to you and did they offer any solution?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
I played with a stake of 50 cents so it's relatively high so it's pretty obvious that it's always stuck. No I haven't played a bonus and it doesn't show up in the history it's like deleted by the casino
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Public
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2 years ago
Translation
The last letter from the casino states that there is a profit of 6 euros, which is clearly not true. I had you free spins on 6/6/2022 at 10:17 p.m
Automatic translation:
Public
Public
2 years ago
Hello Dana31,
Unfortunately the screenshots are not a relevant proof as the time of getting the bonus spins do not match the time of the screenshot with the glitched screen. Do you have by any chance a video recording of it?
Please note that without a relevant evidence we won't be able to do anything as your claim can't be proven to the casino.
Public
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2 years ago
Translation
How am I supposed to have made a video when I was playing with my cell phone. You know what, well let it be, you'll hire a lawyer. I advise everyone here never to play Boomerang!!!!! It's unbelievable you put so much money into it and you get so screwed
Automatic translation:
Public
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2 years ago
Hello Dana31,
I can fully understand your frustration but please understand our point of view as well. If we have no real evidence what would we present to the casino? They would just deny it and they could claim anything they want even if they are responsible for the issue or not.
I would recommend to contact directly the game provider of the game you played instead of a lawyer - they should be able to check it for you if there was any issue.
Unfortunately, as I mentioned, we are unable to do anything without a relevant evidence. Is there anything else we can assist you with? If not, we will be forced to reject the complaint due to lack of evidence.
