HomeComplaintsBoomerang Casino - Player’s withdrawal has been delayed.

Boomerang Casino - Player’s withdrawal has been delayed.

Amount: €1,970

Boomerang Casino
Safety Index:Very high
Submitted: 13 Jun 2022 | Case closed : 29 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

I have a withdrawal amount of €1970 at boomerang casino that just won't be paid to me!

Won this amount without wagering any bonuses.

Now boomerang casino does not respond to email contact, nor on the site itself.

No respond

Automatic translation:
Public
Public
2 years ago

Dear edeka12121212,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whether you have a withdrawal request that has been pending for too long; or are you not able to request the withdrawal at all?

Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
2 years ago

Dear edeka12121212,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

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Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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