Boomerang-Bet.io Casino - Player's withdrawal has been delayed.

Made a withdrawal on the 31st of October.

After asking several times they said the withdrawal should be done.

There's still nothing on my bank account and also my bank did not blocked anything.

Yesterday, they asked for a full transaction list for the last month, and that's a no-go.

I made the withdrawal via Instant Transfer 15 days ago.

Also another withdrawal with them was on my account the same day. (1000€)

Dear Matex0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the successful withdrawal was processed to the same bank account?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina