The player from Austria had not received his withdrawal initiated on October 31st, despite repeated inquiries. The issue was resolved when the player informed the casino that he would raise a claim, prompting an instant processing of the withdrawal. The complaint was marked as 'resolved' in our system.
Boomerang-Bet.io Casino - Player's withdrawal has been delayed.
Amount: €300
Boomerang-Bet.io Casino
Safety Index:HighSafety Index
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8.1
Boomerang-Bet.io Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Made a withdrawal on the 31st of October.
After asking several times they said the withdrawal should be done.
There's still nothing on my bank account and also my bank did not blocked anything.
Yesterday, they asked for a full transaction list for the last month, and that's a no-go.
I made the withdrawal via Instant Transfer 15 days ago.
Also another withdrawal with them was on my account the same day. (1000€)
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1 month ago
Dear Matex0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the successful withdrawal was processed to the same bank account?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Hi, thanks for the message.
You can close the case, when I told them that I will raise a claim, the withdrawal was instantly there.....
Thanks anyways
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1 month ago
Dear Matex0,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
