The player from Netherlands had had issues with withdrawing funds from an online casino since February 5 due to technical problems with various payment methods. This had been his first attempt at withdrawal from this site, and he had completed the KYC verification without any active bonuses. Eventually, he had managed to withdraw his winnings using Nodapay after his previous attempt with Jeton was rejected. The Complaints Team had marked this issue as resolved following the successful withdrawal.
Boomerang.Bet Casino - Player’s withdrawal has been delayed due to technical issues.
Amount: €630
Boomerang.Bet Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I have been trying to pay out money via nodapay for weeks (since Feb 5). Unfortunately, refused several times. Technical problems. I had to select another withdrawal method. Had to create a Jeton account first. Deposited money again made a withdrawal on 14 February. Unfortunately again technical problems on the provider's side. Nothing paid out to date.
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2 months ago
Dear Nicky1983,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
No this was the first withdrawal i made on this site.
I finished KYC and it was ok.
No bonus actived. I dont play with any bonus because of the potential withdrawal issues.
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2 months ago
Finally after rejected my last withdrawal (Jeton) i made a withdrawal with nodapay and the finally pay out!
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2 months ago
Dear Nicky1983,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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